Product Specialist

Remote
Full Time
SeedTrust
Mid Level

About SeedTrust

SeedTrust helps families grow by reducing the financial stress of the escrow process. We’re the leading technology-enabled escrow fund manager for egg donation and surrogacy.

About the Role

As the Product Specialist, you will be the connector between our business teams and our technical teams. You will report to the Director of Technology, Risk, and Strategic Initiatives and work day-to-day with Business Operations and IT to turn real business needs into clear requirements, coordinated projects, and system improvements.

This role is for someone who loves making things make sense: translating “what the business needs” into “what the system should do,” keeping teams aligned, and ensuring changes are implemented thoughtfully with the impact understood before we push updates to production.

Responsibilities

Bridge business and technical teams

  • Gather business needs and translate them into clear requirements, tickets, and documentation.
  • Communicate across audiences, help technical teams understand the “why,” and business teams understand the “what/how.”
  • Build simple, structured ways for teams to stay aligned (workflows, specs, notes, decision logs).

Assess impact before changes go live

  • Evaluate risks, dependencies, and downstream effects before implementation.
  • Partner with stakeholders to validate assumptions and define expected outcomes and success measures.

Support product, tools, and day-to-day operations

  • Act as the primary support contact for Operations on workflows, tools, and product questions.
  • Track issues and enhancement requests from intake through resolution.
  • Test new features and help ensure a smooth user experience.
  • Maintain up-to-date process and product documentation.

Coordinate projects and execution

  • Keep projects moving: track tasks and tickets, timelines, owners, and action items.
  • Anticipate roadblocks, surface risks early, and drive follow-through.
  • Prepare reports, summaries, and materials for leadership and cross-functional teams.

Who You Are

You are a critical thinker who is driven by logic, facts, and outcomes. You’re “intelligently concerned,” you dig for root causes, ask smart questions, and do not accept fuzzy answers. You build trust easily and know how to turn tension into collaboration.

You will likely thrive in this role if you:

  • Communicate clearly with both technical and non-technical audiences.
  • Turn messy inputs into organized requirements, documentation, and next steps.
  • Think in systems and can spot ripple effects before they become problems.
  • Use data to separate facts from assumptions and improve decisions.
  • Take ownership and consistently follow through.
  • Enjoy being the person who makes work smoother for everyone else.

Recommended Experience

  • Associate’s degree or equivalent practical experience.
  • 3–5+ years in a role like business analysis, project coordination, operations, product support, or technology support.
  • Strong proficiency with Google Workspace (Docs, Sheets, Slides) or Microsoft Office.
  • Experience with tools like Jira and Confluence is a plus.
  • Comfort learning new systems quickly; strong documentation habits.
  • Familiarity with the surrogacy/assisted reproduction industry is a plus.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Work Location: Remote

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