Payments Admin / Deposits Specialist (Remote - LATAM)

Remote
Full Time
Mid Level

About Veratru

Veratru serves as a critical financial partner supporting the federal "No Surprises Act" in the US. When healthcare providers and insurance companies disagree on payment for out-of-network services, they enter a structured dispute resolution process. We manage the financial reconciliation and processing behind these complex operations.

About the Role

As a Payments Admin / Deposits Specialist, your primary responsibility is to post incoming deposits to client accounts quickly and accurately. You will act as a financial "detective," working closely with vendors who remit funds and assisting with researching, identifying, and reconciling bulk deposits to their specific medical dispute cases.

This role requires surgical attention to detail, strong organizational skills, and the ability to manage a very high volume of repetitive transactions. Your accuracy and responsiveness will help ensure funds are posted immediately and maintain strong relationships with our clients and partners. You will be joining a bilingual team distributed across Costa Rica and Argentina during a period of exciting growth!

Key Responsibilities

  • Data Entry & Reconciliation: Download and review daily bank transactions (ACH, checks). Perform manual reconciliation to accurately and timely post these payments to their corresponding cases in our internal system (IDRE).
  • Investigation: Break down large, global payments (e.g., $10,000) and investigate which specific medical disputes each fraction of the money belongs to. Identify missing funds, overpayments, or duplicated payments.
  • Vendor Communication: Monitor the shared inbox and act as the first line of contact. Thoughtfully and accurately correspond (in English) with US-based external vendors and partners to resolve payment discrepancies.
  • Cross-functional Collaboration: Enter requests into the bill-pay system and work with teams across the organization as needed for urgent payment requests.
  • Project Support: Assist with ad-hoc tasks and special projects as the team scales to onboard a new major client.

You’ll be the right fit if you:

  • Have 1+ years of experience in Accounts Payable (AP), Accounts Receivable (AR), Payment Processing, Bank Reconciliation, or Financial Data Entry, plus 1 year of professional office experience.
  • Are proficient in Excel and Google Sheets (you are comfortable downloading, cross-referencing, and managing high volumes of data).
  • Have exceptional attention to detail and accuracy. You are great at spotting errors that others might miss.
  • Have a strong tolerance for routine. You don't get easily frustrated by repetitive, data-entry heavy tasks.
  • Think critically, have a "detective mindset" to solve problems confidently, and stay calm under pressure.
  • Learn quickly, adapt easily to new software/tools, and bring a proactive, self-motivated attitude to the team.
  • Bonus Points: Previous experience in US Medical Insurance or working with US Insurance Providers (familiarity with medical billing jargon is a huge plus!).

Requirements

  • Language: Business-level English proficiency (written and verbal) is required to communicate effectively with US vendors.
  • Equipment: Must have your own reliable laptop or computer.
  • Application: Your resume must be submitted in English to be considered.
  • Job Type: Full-Time / Independent Contractor

If you have a great attitude, an eagerness to learn, and the attention to detail required to manage critical financial data, we want to hear from you!

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