Job Title: Escrow Administrator

Department: Legal

Job Type: Full-Time / Remote

SeedTrust is looking to add to our growing team of professionals. This role is 100% remote and 100% impactful!

At SeedTrust, we help families grow and reduce the financial stress of the escrow process. Join the leading technology-enabled escrow fund manager for egg donation and surrogacy.

The Role

As the Escrow Administrator, you will play a pivotal role in ensuring that every interaction with SeedTrust leaves a lasting positive impression on our clients. The primary responsibility is to support the escrow department to ensure seamless and efficient operations.

Responsibilities:

• Serve as the welcoming face and voice of SeedTrust, providing exceptional customer service to all clients. 
• Act as a trusted advocate for our clients, addressing their inquiries, questions, and concerns
• Respond to and address all customer service inquiries promptly, providing clear and accurate information to ensure a positive client experience.
• Generate detailed reports for clients, intended parents, and surrogates as required, ensuring accuracy and clarity for all parties involved.
• Resolve matters promptly and ensure clients feel valued and supported during all phases of their journey..
• Create new surrogacy escrow accounts for intended parents and surrogates.
• Help clients become proficient with our system by guiding them through account setup, portal navigation, and connecting with the escrow team
• Assist in email inbox maintenance and delegating tasks across team members.

You're the ideal candidate if you:

• Exceptional organizational skills and attention to detail
• Can inspire and motivate your team members.
• Comfortable giving and receiving feedback.
• Adapt to changing priorities and work effectively in a fast-paced environment.
• Excel in delivering outstanding customer service.

Culture and Benefits:

The SeedTrust culture is one of empowerment and accountability. We work hard for our clients, inspiring trust and peace of mind - allowing everyone to focus on building families.

We are 100% remote!